Welcome to FalconDive. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your information. It applies to all users of our platform, including clients, administrators, and end-users interacting with the platform.
1. Data we collect
We may collect the following types of information:
- Account information — name, email address, company details, and role.
- Transactional data — bets, deposits, withdrawals, bonus usage, and customer information, uploaded by clients as part of our analytics service.
- Usage data — logs, analytics, and interactions with our platform for system improvement.
- Cookies — information about your device, browser, and online interactions collected via cookies (see Section 6 for details).
2. How we use your data
The data we collect is used to:
- Provide and maintain the functionality of the FalconDive platform.
- Perform analytics and generate business intelligence reports for clients.
- Enhance user experience through system improvements and security updates.
- Comply with legal obligations, including GDPR and other applicable privacy laws.
3. Data sharing
We do not sell your data. However, we may share your information with:
- Third-party providers — for hosting (e.g., AWS S3), data processing (EC2 instances), and security (Cloudflare).
- Legal authorities — as required to comply with laws, regulations, or valid legal processes.
- Sub-processors — listed in our DPA and only for processing activities on behalf of our clients.
All data-sharing is conducted under strict agreements to ensure your data's confidentiality and security.
4. Data security
We implement state-of-the-art security measures, including:
- Encryption at rest (AES-256) and in transit (TLS/SSL).
- OAuth2 for API access and secure authentication.
- Cloudflare for DDoS protection, SSL management, and bot prevention.
- Data isolation for each tenant, ensuring separation of client information.
For detailed technical measures, refer to our Service Agreement and DPA.
5. Your rights
As a user, you have the right to:
- Access your data — request a copy of your data in a structured format.
- Rectify your data — correct inaccuracies in your data.
- Delete your data — request the deletion of data we hold, subject to legal or contractual obligations.
- Object to processing — restrict certain uses of your data.
To exercise these rights, contact us at info@falcondive.io.
7. Data collection by partners
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.
8. Data retention
We retain your data for as long as you use our services or as required by law. Following contract termination, transactional data is deleted after 30 days unless otherwise specified.
9. International data transfers
Data processed by FalconDive may be transferred to and stored in regions outside the European Economic Area (EEA). Such transfers are safeguarded by Standard Contractual Clauses (SCCs) or other approved mechanisms.
10. Updates to this policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notifications. Continued use of FalconDive constitutes acceptance of the updated policy.
11. Contact us
For questions, concerns, or to exercise your privacy rights, contact us at:
- Email — info@falcondive.io
- Phone — (+91) 4048960174