FalconDive is a powerful platform designed for the iGaming industry, combining advanced analytics capabilities with the ability to set up a complete BI environment, including your data warehouse and data lake, for seamless data management. It combines descriptive and predictive analytics to address challenges like Player Retention, Marketing Optimization, VIP Player Identification, and Churn Prediction.

FalconDive, built for the iGaming industry, provides a BI environment and analytics solutions tailored for Gaming Operators, Sportsbook Operators, Game Developers, Aggregators, and Land-Based Casinos, including embedded analytics for functional areas like Casino & Sportsbook Risk Management, CRM, Acquisition Marketing, Product Analytics, and Customer Operations. While primarily serving sportsbooks and online casinos, FalconDive also supports poker, bingo, and rummy businesses with advanced analytics. Small and medium-sized businesses benefit from its rapid and cost-effective setup, while large enterprises leverage its machine learning and predictive capabilities.

FalconDive supports integrations with a wide range of platforms, including File Systems, SFTP, AWS, Azure, Google Cloud, Kafka Streams, PostgreSQL, MongoDB, Salesforce, and more. Our dedicated team will guide you through the integration process, ensuring a seamless setup tailored to your business needs. Integration timelines depend on the size and complexity of your data.

Absolutely. FalconDive is designed to create and manage a fully operational data warehouse and data lake for your business. This eliminates the need for costly infrastructure investments, making advanced analytics accessible even to businesses without an existing BI platform.

FalconDive complements existing BI platforms by offering pre-built reports, operational dashboards, predictive analytics, and advanced segmentation models. It seamlessly integrates with your BI systems, enabling you to ingest data directly and feed actionable insights into CRMs or other downstream applications.

To generate insights, FalconDive requires:

• Gaming Transactions (e.g., Bets, Deposits, Withdrawals)
• Customer Attributes
• Bonus and Campaign Data
• Product Hierarchy Information

Specific data needs vary based on the business insight requirements.

Your data is securely stored on AWS S3 Data Lake servers. FalconDive also offers regional storage options to meet your specific compliance and regulatory requirements.

FalconDive prioritizes data security with industry-leading measures, including:

• ISO 9001 and ISO 27001 Certification: Ensuring compliance with international quality and security standards.
• End-to-End Encryption: Protecting data during transfer and storage.
• GDPR Compliance: Adhering to strict data privacy regulations.
• Secure Infrastructure: Leveraging AWS S3 Data Lake with advanced access controls to safeguard your data.

These measures ensure your data is safe, private, and fully protected at all times.

FalconDive provides near real-time data refreshes for insights, depending on the integration setup and selected features.

FalconDive offers flexible subscription plans designed to meet your business needs. All plans operate on a postpaid model, allowing you to access insights upfront and pay later. Each plan is specific to a single brand, with separate subscriptions required for multiple brands. Additional artifacts and dashboards are available for purchase individually in the Marketplace.

The Marketplace is FalconDive’s one-stop shop for additional analytics assets. Here, you can explore and purchase pre-built dashboards, visualizations, and artifacts designed to address specific business challenges. If a dashboard doesn’t meet your needs, you can always request a custom solution.

Yes, FalconDive allows you to request custom dashboards tailored to your specific business needs. Our team of experts can develop new visualizations or reports based on your requirements, ensuring you have the insights necessary to make informed decisions.

Yes, FalconDive provides robust self-service analytics capabilities. Using Smart Bricks and Data Bricks, users can access curated datasets and KPIs to build custom reports and advanced analytical models. These resources are available through API endpoints, direct queries via Athena, or as downloadable files in S3, enabling seamless integration into your dashboards or applications.

No, FalconDive is user-friendly and designed for business users. You don’t need technical or data science skills to navigate the platform or leverage its insights.

Sign up for an account, choose a post-paid subscription plan, and set up a call with our team to set up your data connection. While your data connection is being set up, you can explore the marketplace to see the various artifacts and tools available for purchase.

No, there is no free trial available for FalconDive. However, as a free user, you can explore the artifacts, dashboards and tools available to understand the insights they offer, helping you make an informed decision before committing to a subscription.

FalconDive offers email support with a 24-hour response time for all plans. For higher-tier plans, premium support with a dedicated account manager is available at an additional cost. Reach out to us anytime at [email protected].