Privacy Policy

Effective Date: 4 December, 2024

Last Updated: 4 December, 2024

Welcome to FalconDive. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your information. It applies to all users of our platform, including clients, administrators, and end-users interacting with the platform.

1. Data We Collect

We may collect the following types of information:

  • Account Information: Name, email address, company details, and role.
  • Transactional Data: Bets, deposits, withdrawals, bonus usage, and customer information, uploaded by clients as part of our analytics service.
  • Usage Data: Logs, analytics, and interactions with our platform for system improvement.
  • Cookies: Information about your device, browser, and online interactions collected via cookies (read Section 6 for details).

2. How We Use Your Data

The data we collect is used to:

  • Provide and maintain the functionality of the FalconDive platform.
  • Perform analytics and generate business intelligence reports for clients.
  • Enhance user experience through system improvements and security updates.
  • Comply with legal obligations, including GDPR and other applicable privacy laws.

3. Data Sharing

We do not sell your data. However, we may share your information with:

  • Third-Party Providers: For hosting (e.g., AWS S3), data processing (EC2 instances), and security (Cloudflare).
  • Legal Authorities: As required to comply with laws, regulations, or valid legal processes.
  • Sub-processors: Listed in our DPA and only for processing activities on behalf of our clients.

All data-sharing is conducted under strict agreements to ensure your data’s confidentiality and security.

4. Data Security

We implement state-of-the-art security measures, including:

  • Encryption at rest (AES-256) and in transit (TLS/SSL).
  • OAuth2 for API access and secure authentication.
  • Cloudflare for DDoS protection, SSL management, and bot prevention.
  • Data isolation for each tenant, ensuring separation of client information.

For detailed technical measures, refer to our Service Agreement and DPA.

5. Your Rights

As a user, you have the right to:

  • Access Your Data: Request a copy of your data in a structured format.
  • Rectify Your Data: Correct inaccuracies in your data.
  • Delete Your Data: Request the deletion of data we hold, subject to legal or contractual obligations.
  • Object to Processing: Restrict certain uses of your data.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking

We use cookies to:

  • Enhance the platform’s performance.
  • Track usage for analytics purposes.
  • Ensure security through session management.

You can manage or disable cookies through your browser settings. Note that some features of FalconDive may not function properly without cookies.

7. Data Retention

We retain your data:

  • For as long as you use our services or as required by law.
  • Following contract termination, transactional data is deleted after 30 days unless otherwise specified.

8. International Data Transfers

Data processed by FalconDive may be transferred to and stored in regions outside the European Economic Area (EEA). Such transfers are safeguarded by Standard Contractual Clauses (SCCs) or other approved mechanisms.

9. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notifications. Continued use of FalconDive constitutes acceptance of the updated policy.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

Email: [email protected]

Phone: (+91) 4048960174